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FAQs / Help

How do I use my ticket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You must make a note of this number and take it with you when you visit the Museum. We suggest printing out the email as this will contain a barcode which will grant you quicker access to the Museum.

Do you issue refunds?

No, we regret we are unable to issue refunds online.

What happens when I buy a ticket online?

On completion of your order, you will be emailed an online ticket containing a barcode and Booking Reference Number.  Present this ticket on arrival to the Museum or, if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit Booking Reference Number – simply make a note of the number and take it with you, accompanied with some ID.

Is there wheelchair access?

Yes, the whole site is wheelchair accessible.

Can I purchase a ticket online or on the day?

Yes you can purchase a ticket at the Museum on the day of your visit. But you can book in advance if you would prefer to.

How can I get in contact with you?

Telephone the Museum on 01963 440804 or email us –