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FAQs / Help

How do I use my ticket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You must make a note of this number and take it with you when you visit the Museum. We suggest printing out the email as this will contain a barcode which will grant you quicker access to the Museum.

Do you issue refunds?

No, we regret we are unable to issue refunds online.

What happens when I buy a ticket online?

On completion of your order, you will be emailed an online ticket containing a barcode and Booking Reference Number.  Present this ticket on arrival to the Museum or, if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit Booking Reference Number – simply make a note of the number and take it with you, accompanied with some ID.

Is there wheelchair access?

Yes, the whole site is wheelchair accessible.

Can I purchase a ticket online or on the day?

Yes you can purchase a ticket at the Museum on the day of your visit. But you can book in advance if you would prefer to.

How can I get in contact with you?

Telephone the Museum on 01963 440804 or email us –

Trouble with your purchase? Contact Haynes International Motor Museum

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Haynes International Motor Museum